Sometimes being a Masshole surrounded by other Massholes on Boston roads comes with consequences - generally in the form of broken glass, leaking fluids and crushed metal. In the last five years I have both been a victim of and victimized a Masshole, and both times Sako took great care of me.
The first time that I worked with Sako was back in 2008 when I decided that I possessed super powers and tried to drive my SUV straight through a station wagon, that day I learned that I was still a mortal and that airbags hurt... being my first collision I knew nothing about the process, the dealership where I purchased my Lexus referred me to Sako and so that is where I went. Sako worked directly with my insurance company to get the damage assessed and over the month that it took to fix the car kept in good contact with me regarding when to expect it back. While it did take a little longer than the initially quoted 3 weeks to fix, around 5 weeks by the end of it, they did find more damage once they tore the car down and had to order additional parts. Through the whole process Sako made sure that I knew exactly what was going on. When I got the car back it looked as good as the day I bought it, the paint was perfectly matched, the body panels lined up nicely and everything worked as it was expected to.
This past September I was victimized by another Masshole and sustained damage to the passenger side of my new car, having worked with Sako and being pleased with their work the first time around I didn't even have to question where I would be taking my new Lexus. While damages were not as extensive as they were in the first collision Sako did a fantastic job. As was the case before, Jack kept me in the loop regarding the status of my repairs and when to expect the vehicle back. When I picked up the car it looked fantastic, the paintwork is impeccable and the car looks great.
Sako takes great care of their customers and does fantastic work - I highly recommend them to anyone who needs their Lexus repaired.
